We’ve talked about targeting in the previous post and how it’s done for a front-door campaign. In general, though, leveraging available consumer information, whether third-party or in-house, is one of the most important steps in a campaign.
Here, we share three steps you can take to creating a better targeting plan for your next campaign.
1. Start with the right strategy
Take a moment to understand how you are reaching your customers. If it’s through the front door, then evaluate whether your message will resonate in the same way that it does via a television commercial. Ask questions: What do we hope to achieve? Can we make a unique, high-value offer specifically for the front door? Is the offer compelling enough to drive ideal customers to action?
2. Leverage existing customer information
Many brands already have well-developed customer profiles, created from either internally managed sources or response data from previous campaigns. Leverage this information to create a unique profile for your campaign. Doing so will allow you to identify any new learnings from the campaign and enables you to track these customers and their behaviors more accurately. Furthermore, data modeling of this customer data can help find “look-alikes” and even predict future behavior.
3. Add other quality data sources
If you don’t have years of curated internal customer data, then use third-party resources. Resources like Nielsen Claritas, Simmons, and the US Postal Service provide demographic, behavior, and purchasing data that helps you further understand your target audience. Also, be certain to use up-to-date information, such as in the case of the Census demographic information.
What are some other ways you’ve improved your targeting plan? Share with us your ideas in the comments below.