Front-Door Marketing Helps Increase Customer Acquisition, Retention and ARPU
In nearly every aspect of life, economic concerns and a rapidly evolving landscape are causing consumers to make spending choices cautiously. Yet even so, IDC’s recent report on U.S. Consumer Fixed Broadband Services forecasts consumer demand for fixed broadband services to remain strong. The market is expected to increase by nearly 13 million new consumer broadband subscriptions before 2015, even amid economic challenges for the industry. This anticipated growth is great news for cable providers, but capturing market share is clearly a tricky proposition that will take some creative thinking and smart marketing.
Leading cable providers such as Comcast, Time Warner and Cox Communications have leveraged front-door marketing’s sophisticated data intelligence, high-quality physical media, eye-catching creative and an attractive offer to meet a variety of marketing objectives. Front-door marketing has the ability to attract new subscribers, while working to recapture subscribers who have “cut the cord,” downgraded their service, or may be in the market for bundled services.
Consumers may be just plain tired of scrimping and saving – driving interest in minor indulgences such as affordable access to cable services for home entertainment and communication. But making cable affordable is just part of the equation. The ability to get the right message to the right audience – whether it is a limited-time offer, special pricing promotion, free trial period (premium channels) invitation, tiered package offer, or other subscriber incentive – is critical to gaining market share.
Front-door marketing is proving highly effective in this arena, delivering special offers and promotions to meet new customer subscription goals and increase average revenue per user (ARPU). Are you efficiently and effectively reaching the consumers in your subscriber area with relevant services and ‘can’t miss’ offers?