We have unrivaled customer service
Last year, we only had one customer service call for every 79,742 pieces delivered.
Our Customer Service Features:
- Dedicated 800# and email address for customer questions and inquiries monitored 24 hours a day 7 days a week
- Response to customer inquiries within two hours of call or email
- Monitor in-house Opted Out list on daily basis
- Addresses of past opt-out requests are entered into iVerify and plotted on delivery maps to show walkers what houses to avoid
- Each GPS device has a unique ID which enables us to know which walker delivers to each house
Our GPS devices and iVerify provides transparency
Due to the high visibility of a front-door media program, we generally receive a small number of consumer calls during and following a distribution. Regardless of the inquiry or issue, Power Direct Customer Service handles all calls with professionalism to ensure a prompt and satisfactory result.
Do you want measurable results for your business?
We’d love to talk about how we can customize a front-door marketing campaign for your products or services.